Making a claim

You buy insurance for peace of mind and so you can claim if something happens.

The details below tell you how to go about claiming.

Getting help?

Please call us if you need any help at all. Tell us what has happened and we can offer guidance on which claim form we need and how to complete it.

Claim Forms

Our claim forms help you to give us the information we need to handle your claim. We have forms for each type of claim. You may need to send us more than one form sometimes.

Simply click below to download the right form for your claim.

I want to claim for:

Medical costs following illness or injury
Lost, stolen or damaged personal belongings or money
Being delayed or missing a departure
Having to cancel, curtail or rearrange a trip
A lost, stolen or damaged passport or driving licence
A permanent accidental injury
Someone who died in an accident

If you need to make a claim under the Scheduled Airline Failure, Winter Sports, Legal Expenses, Personal Liability, or Hijack section of your policy, please contact us on the 0800 519 9935.

Remember

It is important for you and us that we can assess every claim fairly and swiftly. By filling your form in fully, signing it and sending us all the original supporting documents, you help to ensure that there are no unnecessary delays.